Updated October 2026
Uninstall from Windows
- Open Settings › Apps › Installed apps.
- Find every entry named Microsoft Office or Microsoft 365, including language packs.
- Select ⋯ › Uninstall for each, then restart your PC.
If that doesn't work
Microsoft offers an uninstall troubleshooter that removes Microsoft 365, Office 2021, 2019 and 2016 completely. Download it from Microsoft's page Uninstall Office from a PC, run it on the affected PC and restart when asked. It doesn't remove Office 2024; use Settings for that.
Then reinstall
Install your version again from the download link in your email, open Word, and enter your key. Full steps: install and activate Office.
Keys mentioned in this guide
- Office 2024 Pro Plus $34.99
- Office 2021 Pro Plus $34.99
Still stuck?Send us a screenshot and your order number on the contact page. If a key we sold you won't activate, we fix it or send a replacement.